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	<title>Kim Hollamby &#124; The anchor swallowed &#187; customer service</title>
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	<description>Thoughts on business, internet, boating, theatre lighting and other interests</description>
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		<title>Marine customer service heroes and zeroes</title>
		<link>http://www.kimhollamby.com/blog/2009/04/16/marine-customer-service-heroes-and-zeroes</link>
		<comments>http://www.kimhollamby.com/blog/2009/04/16/marine-customer-service-heroes-and-zeroes#comments</comments>
		<pubDate>Thu, 16 Apr 2009 21:38:11 +0000</pubDate>
		<dc:creator>Kim</dc:creator>
				<category><![CDATA[Formanda]]></category>
		<category><![CDATA[Motor boating]]></category>
		<category><![CDATA[battery suppliers]]></category>
		<category><![CDATA[boat]]></category>
		<category><![CDATA[customer service]]></category>
		<category><![CDATA[electrical suppliers]]></category>
		<category><![CDATA[hardware suppliers]]></category>
		<category><![CDATA[marinas]]></category>
		<category><![CDATA[marine companies]]></category>

		<guid isPermaLink="false">http://www.kimhollamby.com/blog/?p=358</guid>
		<description><![CDATA[What a difference a good customer experience can make. 

I've often said you can eat an average meal at a restaurant accompanied by well-judged attention from the staff and it will far outweigh Michelin-standard fare accompanied by care-less or haughty delivery. It's also a well-known fact that faulty goods put right by service above expectation will engender greater customer loyalty than a product that works right out of the box.

So what prompts this blog?

Well we've been buying rather too much kit for our boat over the past few months and the experiences have often been polarised between extremely good and disappointingly poor. <p>Continue reading <a href="http://www.kimhollamby.com/blog/2009/04/16/marine-customer-service-heroes-and-zeroes">Marine customer service heroes and zeroes</a></p>]]></description>
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